Privacy Policy

1 Who We Are and How to Contact Us

bd3 is an online casino and sports betting platform operating at bd3.games and serving players primarily in Bangladesh. For the purposes of this Privacy Policy, bd3 acts as the data controller in respect of the personal data you provide when registering and using the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bd3 holds about you, please contact our dedicated support team:

2 Personal Data We Collect

bd3 collects personal data that is necessary for providing a safe, secure, and compliant gaming platform. The categories of personal data we may collect include:

• Identity Data: Full name, date of birth, nationality, and a copy of a government-issued identification document (National ID, passport, or driving licence) where required for account verification.
• Contact Data: Email address, mobile phone number, and residential address (including city — such as Dhaka, Chittagong, or Sylhet — and postal code).
• Account Data: Username, encrypted password, account registration date, and account preference settings.
• Financial Data: Deposit and withdrawal transaction records, payment method identifiers (such as bKash wallet numbers, Nagad account references, Rocket account references, Upay identifiers, bank account details, or Visa/Mastercard card type), and account balance history. bd3 does not store full card numbers — these are handled by our certified payment processing partners.
• Gameplay Data: Records of bets placed, games played (including slots, Megaways titles, live casino tables, and cricket betting markets), session durations, win/loss history, and responsible gaming tool usage.
• Technical Data: IP address, device type, operating system, browser type and version, and session timestamps collected automatically when you access the bd3 platform.
• Communications Data: Records of support tickets, live chat transcripts, and email correspondence between you and the bd3 support team.

Where bd3 is required by law or for anti-money laundering compliance purposes to collect additional personal data not listed above, we will notify you at the time of collection and explain the legal basis on which it is being requested.

3 How We Use Your Personal Data

bd3 processes your personal data only for lawful, specified, and legitimate purposes. The primary purposes for which we use your data are as follows:

• Account Registration and Management: To create and maintain your bd3 account, verify your identity, and manage your account settings and preferences.
• Service Delivery: To provide access to the full range of bd3 games and betting markets, process deposits and withdrawals, and administer bonus offers and loyalty program rewards.
• Identity Verification and Fraud Prevention: To verify player age (21+) and identity, prevent fraudulent account activity, detect and investigate suspicious transactions, and comply with anti-money laundering obligations.
• Customer Support: To respond to your enquiries, resolve account issues, and maintain records of support interactions for quality and training purposes.
• Platform Security and Integrity: To monitor platform activity for security threats, detect cheating or collusion, investigate prohibited conduct, and enforce the bd3 Terms & Conditions.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain records required under financial crime prevention legislation.
• Service Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and user experience. Individual player profiles are not used for this purpose without additional consent.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to apply player protection measures where appropriate, in accordance with the bd3 Responsible Gaming policy.

bd3 does not use automated decision-making processes that produce legal or similarly significant effects on individual players without human review. Where automated tools are used to flag accounts for review, a qualified member of our team will assess the situation before any account action is taken.

4 Legal Basis for Processing

bd3 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — namely, to provide you with access to the bd3 platform and its services in accordance with the Terms & Conditions you agreed to upon registration.
• Legal Obligation: Processing is necessary for bd3 to comply with applicable legal and regulatory requirements, including identity verification, age verification, and anti-money laundering obligations.
• Legitimate Interests: Processing is necessary for bd3's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gaming monitoring, provided those interests are not overridden by your rights and interests.
• Consent: Where bd3 relies on your consent to process personal data (for example, for optional marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5 Sharing Your Personal Data

bd3 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your financial transactions. These partners are bound by their own data protection obligations and by contractual terms with bd3.
• Game Content Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data necessary to deliver their games on the bd3 platform.
• Identity Verification Services: Third-party KYC (Know Your Customer) and age verification service providers used to verify player identity documents and age compliance.
• IT and Platform Infrastructure Providers: Cloud hosting, security, and analytics service providers who process data solely on bd3's behalf under strict data processing agreements.
• Legal and Regulatory Authorities: bd3 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law or in response to a lawful formal request.

6 Cookies and Tracking Technologies

bd3 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you access bd3.games. The types of cookies bd3 uses are:

• Strictly Necessary Cookies: Essential for platform functionality, including maintaining your login session, remembering your account preferences, and processing transactions securely. These cannot be disabled without impairing platform use.
• Performance and Analytics Cookies: Used to collect anonymised data on how players navigate and use the platform, enabling bd3 to identify and fix technical issues and improve overall performance.
• Functional Cookies: Allow bd3 to remember your chosen settings such as language preferences and responsible gaming limits you have set on your account.

bd3 does not use third-party advertising or retargeting cookies. You can manage or delete cookies at any time through your browser settings. Note that disabling strictly necessary cookies may prevent certain features of the bd3 platform from functioning correctly.

7 Data Retention

bd3 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

Where retention beyond these periods is required for legal proceedings, regulatory investigations, or fraud prevention purposes, bd3 will retain the relevant data until the matter is fully resolved.

8 Your Rights Over Your Personal Data

As a bd3 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]:

• Right of Access: You have the right to request a copy of the personal data bd3 holds about you and information about how it is being used.
• Right to Rectification: You have the right to ask bd3 to correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bd3's legal retention obligations.
• Right to Restriction of Processing: You have the right to ask bd3 to restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on bd3's legitimate interests, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bd3 will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case bd3 will notify you of the extension within the initial 30-day period.

9 Security Measures

bd3 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and the bd3 platform;
• Encryption of sensitive data fields at rest, including password hashes and payment identifiers;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular penetration testing and security audits of platform infrastructure;
• Incident response procedures for prompt identification, containment, and notification of data security incidents;
• Two-factor authentication options available to players for enhanced account security.

While bd3 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your bd3 login credentials and for ensuring that any device you use to access the platform is adequately secured.

10 Children and Minors

The bd3 platform is strictly restricted to individuals aged 21 years and above. 21+ bd3 does not knowingly collect personal data from anyone under this age. If we become aware that personal data has been collected from an individual who does not meet our minimum age requirement, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on the bd3 platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

11 Changes to This Privacy Policy

bd3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. When we make material changes, we will notify registered players via the email address associated with their bd3 account or via a prominent notice on the platform prior to the changes taking effect.

The "Last updated" date at the top of this page reflects when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the bd3 platform following the posting of any revised Policy constitutes your acceptance of the changes.

For questions about this Privacy Policy or to submit a data rights request, please contact the bd3 support team at [email protected]. Our team operates 24/7 in English and is always ready to assist players across Bangladesh.