Responsible Gaming

1 Understanding Problem Gambling

Gambling is a popular form of entertainment enjoyed by millions of people across Bangladesh and around the world. The vast majority of players gamble occasionally and within their means. However, for some individuals, gambling can move beyond entertainment and begin to have a negative impact on their personal, financial, and social wellbeing.

Problem gambling is characterised by a persistent pattern of gambling behaviour that causes significant harm or distress. It is not a reflection of character or weakness — it is a recognised condition that responds well to the right support. Recognising the early warning signs is the first step toward addressing it.

• ⚠️ Find yourself gambling with money you cannot afford to lose, including money set aside for rent, food, or bills.
• ⚠️ Feel the need to increase the size of your bets to get the same level of excitement from gambling.
• ⚠️ Spend a significant amount of time thinking about gambling, reliving past wins, or planning your next session.
• ⚠️ Try to win back money you have lost (chasing losses) rather than accepting the result and stopping.
• ⚠️ Feel restless, irritable, or anxious when you are not gambling or when you try to cut down.
• ⚠️ Use gambling as a way to escape stress, anxiety, loneliness, or other difficult emotions.
• ⚠️ Hide your gambling activity from family members or friends, or feel ashamed about how much you gamble.
• ⚠️ Have tried to cut down or stop gambling but found it difficult or impossible to do so.

If one or more of these points resonates with you, we strongly encourage you to take action now. Reaching out to bd3 support or a professional organisation is a sign of strength, not weakness.

2 Our Commitment to Responsible Gaming

bd3 takes its duty of care to players seriously. We actively monitor account activity for patterns that may suggest problem gambling behaviour — including unusually rapid session frequency, escalating deposit volumes, and irregular betting patterns. Where our team identifies potential concerns, we may proactively reach out to the player to offer support and information about the tools available.

bd3 also enforces strict marketing practices. We do not send promotional materials to players who are currently under a time-out or self-exclusion. We do not target vulnerable players with bonus offers designed to encourage excessive gambling. Responsible gaming messaging is embedded throughout the bd3 platform — including on deposit screens, game loading pages, and account settings.

All bd3 customer support staff receive training on responsible gaming principles and are equipped to assist players who raise concerns about their gambling activity. No player will ever be discouraged from using the responsible gaming tools available on the platform, regardless of their account status or activity level.

3 Protecting Minors

The bd3 platform is strictly for adults aged 21 years and above. 21+ We have zero tolerance for underage gambling. bd3 employs identity and age verification procedures at the point of registration, and may request documentary proof of age at any time during a player's account lifetime. Any account found to belong to an individual under the minimum age will be closed immediately and all funds returned.

If you share a device with younger family members or children, we strongly recommend using device-level parental control software to prevent minors from accessing gambling websites. If you believe a minor has registered or is using a bd3 account, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

4 Tips for Gambling Responsibly

Staying in control of your gambling is something bd3 actively supports. Here are some practical guidelines that responsible players follow:

• Set a budget before you play and stick to it — decide in advance how much you are willing to spend on entertainment, and treat losses as the cost of that entertainment.
• Never chase losses. If you have reached your session limit or your budget, close the game and take a break. Chasing losses almost always leads to greater losses.
• Gamble with money you can afford to lose. Never use money intended for essential expenses such as rent, food, education, or healthcare to fund gambling activity.
• Take regular breaks. Set a session timer or use bd3's session reminder feature to ensure you step away from the screen regularly.
• Do not gamble under the influence. Avoid placing bets when you are tired, emotionally distressed, intoxicated, or under the influence of any substance that impairs judgement.
• Keep gambling in perspective. Gambling is one form of entertainment among many. Maintain a healthy balance with other social activities, hobbies, and time with family and friends.
• Use the tools available to you. bd3 provides deposit limits, time-outs, self-exclusion, and session reminders specifically to help you stay in control. Use them proactively — you do not need to be in crisis to benefit from them.

5 How to Activate Responsible Gaming Tools

All responsible gaming tools on the bd3 platform are available free of charge and can be activated at any time by contacting our support team. Here is how to get started:

• To set a deposit limit: Contact our support team via the email address below with your desired daily, weekly, or monthly cap. Limits are confirmed and applied within 24 hours. Reductions take effect immediately; increases are subject to a 7-day waiting period.
• To activate a time-out: Email our support team stating the duration of the time-out you require (24 hours, 7 days, or 30 days). Your account will be restricted for the chosen period and you will receive a confirmation email.
• To request self-exclusion: Email [email protected] with the subject line "Self-Exclusion Request" and your preferred duration (6 months, 1 year, 2 years, or permanent). Your account will be suspended within 24 hours. All marketing communications will cease immediately.
• To set a session reminder: Log into your bd3 account, navigate to account settings, and select your preferred session alert interval. Reminders will appear on screen during active play.

If at any point you are unsure which tool is right for your situation, our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) to guide you through the options without judgement.